How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We may ask for certain information from you when using Precision Appliance Repair’s services, these may include Name; Address inc Postcode; Phone Numbers; Email Addresses. The sources where this information may come from are:
This website, via our contact form, use of the email address or phone numbers
Facebook, via our business page or messenger service
Face to face, you may engage my services while at a customer’s location or various events.
Third Party, for example, we may be recommended by an estate agent
Why we collect this information:
We use this information to operate and maintain our business, this includes:
To keep customers informed of appointments and to ensure the works can be completed
To contact you following works for customer feedback
To keep accurate accounting records of works completed
To ask if you wish to be contacted in within 18 months after works have been complete to book an appointment
Information we may receive from third parties:
We may be contacted by a third party undertake works, for example an estate agent on behalf of a tenant or landlord. This may include personal information and all information received will be held under the terms of this policy.
We may directly collect Analytics data, or use third-party analytics tools and services to help us measure traffic and usage trends for our website and social media accounts. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our services. We collect and use this information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
To provide this insight we use Google Analytics & Facebook.
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device, they do not collect personal information.
What are cookies used for?
Cookies allow our site to know if your computer or device has visited us before. Cookies can then be used to help understand how you are using our site, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
First and third-party cookies:
First-party cookies are cookies that belong to our site, third-party cookies are cookies that another party place on your device through our website, for example Facebook or Google Analytics.
How to control and delete cookies:
You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org, here you can find information how to delete or disable cookies. Please note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.
Communication & Sharing Information
Email & Direct Communications:
We will contact you through specific and agreed methods to undertake the works agreed, this may include telephone, Email, text message or direct messaging.
We may use this identifiable information to send further emails or text messages about or services if you have agreed or contact you for feedback.
When we send you such information, at any time, you will always be able to change your preferences with regards to what information you receive. This can be done by calling 01386 300 525 or emailing email@example.com .
Sharing of Your Information:
Precision Appliance Repair will not share or sell you information for any business or marketing purpose.
How We Store and Protect Your Information
Storage and Processing:
All personal information provided to us will be securely stored either in digital format (email, text messages, direct messaging) or physical format (Invoice pads)
All processing of customer information will only be undertaken by Precision Appliance Repair
How long do we keep and process your information?
Personal information used for invoicing will be kept in accordance with UK Tax Laws, currently this is 6 years.
Diary – All personal information stored in works diary will be stored for 3 years maximum. (1 year of current diary, 2 years in storage for reference)
Once the time limit has passed for each element, all records will be destroyed.
Your Choices about Your Information:
You have the right to request all the information we have about you, this is to make sure the information we have is accurate and up to date and also to request that we delete it, to make a request please either email or write to:
15 Bomford Way, Salford Priors,
Evesham, WR11 8AF
Certain information will need to be retained to comply with the law, any information that relates to these matters will be securely stored until the legal time frame has lapsed, then the information can be destroyed.
Changes to this Policy
Precision Appliance Repair have the right to update and amend this policy at any time. When changes are made we will make all reasonable effort to inform users.
Request a call
Thank you for your work on my double oven and getting it working again even though we didn't know what the problem was ourselves.
Luke - Worcester
The service I received was absolutely top notch. Everything went swimmingly, I was delighted with the outcome and the price was really competitive. All in all, five-star service. Would definitely recommend.
Matt – Worcester
Thank you! Great service and very competitive! Jamie repaired the thermostat on our range cooker. He did a great job and we wouldn't hesitate using him again. Highly recommended
Nick – Stratford Upon Avon
Called Precision when my Oven failed to heat up. Jamie did a fantastic job getting it up and running again. Professional and good value repair. Thank you
Scott - Evesham
Very happy with my repair. Had been having problems with my oven for some time and the problem was found and fixed quickly. Highly recommended.
Karen - Stratford